Policy

SHIPPING POLICY:

  • We offer free delivery all over India.
  • We are associated with Ship rocket for having multiple options for shipment.
  • Shipment is delivered within 10 days in normal condition.

CANCELLATION AND ReFUND:

  • By Pet Food India:
    • Pet Food India has the right to refuse or cancel any order for any of the following reasons:
      • Unavailability of stocks.
      • Unavailability of courier partner for delivery in the customer’s location.
      • Internal system error or technical error.
      • Abnormal circumstances (Such as natural calamities, political unrest, strikes etc.)
    • If an order is cancelled after payment is credited to Pet Food India’s account, then the entire amount will be refunded to the customer.
  • By Customer:
    • In case of cancellation within 24 hrs. of booking, the entire amount will be refunded, provided that the order has not been processed. Pet Food India has the right to decide whether the order has been processed or not.
    • Once the order is processed or dispatched, cancellation will not be acceptable.
    • We do not entertain exchange of orders once it is processed.
    • After delivery, if the product is found out to be out of expiry or wrong product then we would request the customer to write a mail to us (ce@petfoodindia.in) within 48 Hrs. We will guide the customer for further proceedings.